Note: This is The Naughty Bin’s “return policy.” For affiliate products, please refer to their respective policy.
Adult Products
In accordance with Federal Health Codes, all adult toys are not returnable, except in the case of an “UNUSED” defective product upon receipt. Notify us of the defected item within (3) days of receipt and we will replace the “exact” item. Defective replacement is valid within 30 days of purchase.
Please note: We will not accept returns on item(s) that are not defective. This allows compliance with state laws and guarantees our customers will receive only NEW and UNUSED toys, apparel, & accessories from our store.
Clearance/Sale Items
All Clearance/Sale items are FINAL.
Wrong Item(s)
If we inadvertently send you the wrong item(s), please email us within 3 days of receiving your package. Wrong items must remain “UNOPENED” upon arrival. Any item that is returned opened and/or without authorization will not be accepted and sent back.
Cancel Order
Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive, we will be unable to cancel an order after it has been submitted. Please order carefully.
Damaged/Shortage Shipment
If you receive a shipment that has exterior damage, has been opened or re-taped, please DO NOT accept or open the package. You must file a claim immediately at the time of delivery with the courier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the courier. After filing a claim with the courier, please notify us of the day you received the damaged shipment via our “Contact Us” page.
The courier will return the damaged package back to us.
Product Payment
At this time, our preferred method of payment is PayPal.
Shipping
We use both USPS and UPS. Additional info (here)
Backorders
We work very hard to prevent this from happening, but sometimes demand exceeds supply. In the event that a backorder (i.e., out of stock) occurs, you will receive notification via email immediately. Backorders are shipped as they become available through the product’s manufacturer.
Please allow 1 to 4 weeks for delivery (sometimes longer). We will keep you up to date and ship immediately upon replenishment or issue a refund, whichever is preferred.